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概要
To get an opportunity where I can materialize the incorporation of my personal interests, skills modern engineering perspectives for the certainty of a successful career in Engineering and Information Systems industries.
项目
工作经历
Technical Support Engineer
• Diagnose and troubleshoot technical issues, including network support and general configuration
• Proactive Monitoring of Network circuits using NMS.
• Testing and evaluating new technology.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Refer to internal database or external resources to provide accurate tech solutions
• Rapidly establishing a good working relationship with customers and other professionals
Network Operations Center Engineer
• Configuration of Broadband services for providing ADSL services.
• Configurations of Corporate connections via VDSL services.
• Creation of ports on MSANs/MSAGs/ONUs for provisioning of Voice services.
• Network monitoring of various nodes.
• Working understanding of equipment pertaining to UA5000.
• Troubleshooting of faults pertaining to Broadband + voice services.
Technical Support Officer
• Attending inbound calls and emails to provide technical assistance to the PTCL Broadband Customers.
• Maintaining high level of integrity and providing timely solutions.
• Assisting the Customer regarding the configuration and support of Routers and Access Points.
• Making outbound calls for Customer Satisfaction Survey.
